Job Responsibilities:
Reviewing User-Generated Content:
- Ensure that all content adheres to company policies and does not violate established guidelines.
- Identify sensitive or potentially disturbing content and act according to established protocols.
Actionable Decision-Making:
- Take prompt and appropriate action on content that violates the company's policies or could pose a risk to the platform, community, or brand.
Policy Compliance and Monitoring:
- Stay up-to-date on company policies to ensure proper application when reviewing content.
- Ensure decisions are consistent and defensible based on internal guidelines and procedures.
- Pattern Recognition:
- Identify patterns or trends in user behavior or content submission to help preemptively address potential risks or problematic content before it escalates.
- Fraud and Inappropriate Content Investigation:
- Experience or the ability to investigate fraudulent activity, spam, or inappropriate content will be beneficial for this role, as it often involves dealing with content that may have been created with malicious intent.
Key Qualities and Skills:
- Attention to Detail: Must be highly meticulous when reviewing content to ensure no violations are overlooked.
- Comfort with Sensitive Information: The role will likely involve exposure to sensitive or disturbing content, so the candidate should be comfortable processing such information.
- Defending Decisions: Ability to provide logical reasoning and context for decisions made regarding content review.
- Pattern Recognition: Strong analytical abilities to identify potential risks and trends in content submissions.
- Time Management and Organization: This role will involve high volumes of content review, so the candidate must be able to manage shifting priorities effectively.
Required Qualifications:
- Fluent in Czech (likely required to understand the context and nuances of local content, preferably native speaker).
- English proficiency at B2 level or higher to communicate effectively within an international team and understand internal policies or guidelines written in English.
- Benefits:
Training and Career Development:
- The role offers fully paid training, providing the candidate an opportunity to learn the necessary tools and procedures for content moderation.
- Competitive Salary & Benefits: Attractive salary, additional health insurance, and a wide range of other benefits (50+ options to choose from).
- International Work Environment: The position appears to be in a diverse and collaborative international setting, fostering cross-cultural communication and teamwork.
- Relocation Support: For candidates outside of Bulgaria, relocation assistance is provided, covering transportation, accommodation, and long-term rental support.
Ideal Candidate:
The ideal candidate would have experience in content moderation or a similar role (fraud, spam, or inappropriate content investigation). The position also requires an individual who is comfortable processing potentially disturbing or sensitive material, has strong analytical skills to recognize patterns in behavior, and can defend their decisions with logical reasoning. Additionally, organizational skills and an ability to handle high volumes of work under shifting priorities are key to succeeding in this role.
The job would be a good fit for someone with a keen eye for detail, strong decision-making abilities, and an interest in a dynamic, international working environment.
If you are interested, please do not hesitate to contact me.