Technical support specialist with Swedish
Become a member of the international, dynamic and innovative company environment.
These will be your main responsibilities:
Remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer etc.
You will be coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support)
What we expect from you:
Excellent written and verbal communication skills in Swedish and English (min.B2) language
Guidance to the client, handle phone calls, a necessity to reply to emails
Ability to work rotating shifts
Positive attitude and professional care
Able to fit to the team
Ability to manage multitasking and problem solving
Are a daily user of Windows, Android, Microsoft Office, etc.
Want to be a team player rather than a lonely wolf;
Desire to finish things in detail
Home office / only 2 days in office
25 days of vacation
Financial appraisal for referring your friends and acquaintances;
Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
Brand new offices with a game room, a silent zone, kitchenettes, a terrace in the center of Brno