We are seeking a skilled and customer-focused Implementation Engineer to join the company which is a supplier of AI platform to help small and medium-sized businesses automate and streamline routine processes. In this client-facing role, you will work directly with customers to design, document, and implement tailored solutions using innovative low-code AI agent builder and associated tools. You will collaborate closely with an internal team of AI engineers to ensure the successful delivery of solutions, leveraging their support when needed. To excel in this position, you must possess strong customer success skills, technical expertise, and a solid understanding of the AI tool ecosystem. Staying up to date with the latest developments in AI is essential, as you will play a key role in helping organizations unlock the full potential of AI-powered automation.
Key Responsibilities:
- Collaborate with customers to gather and understand their requirements, ensuring alignment with their business goals.
- Design solutions based on customer needs and document detailed workflows for approval before implementation.
- Build and implement approved workflows using low[1]code AI agent builder and associated tools.
- Ability to analyse customer requirements, identify patterns, and design data-driven solutions to meet business needs.
- Act as the primary point of contact for customers during the implementation process, demonstrating strong customer success skills and ensuring satisfaction.
- Ensure solutions are delivered on time, meet quality standards, and provide measurable outcomes for customers.
What we need from you:
- Experience with Low-Code Tools: Demonstrated success working with low-code application builders and robotic process automation (RPA) tools.
- At least basics of Python and JavaScript skills to enhance solution development and integrate with external systems effectively.
- Experience with JSON and RESTful APIs to integrate company’s solutions with SaaS software products.
- Working knowledge of Microsoft tools such as Entra, Teams, SharePoint, and the Office 365 ecosystem, as well as Google Workspace equivalents.
- AI Knowledge and interest in that field
- English min. on C1 level (almost native)
Benefits:
- Innovative Environment
- Full remote cooperation as an option
- Professional growth in a small company
- Participation on projects connected with U.S. customers